Digital Products

At Spider, we know how important it is to get instant access to your digital purchases. That's why we ensure that as soon as your payment goes through, you can start enjoying your product right away.

Physical products

• Processing Time: Orders are processed within 1-2 business days.

Delivery Time:

• Within Europe: 5-7 business days.
• Outside Europe: 7-9 business days, depending on your location.
• Shipping Confirmation: You will receive an email confirmation with tracking information once your order has been shipped.

Digital products:

• Due to the nature of digital products, we generally do not offer refunds once the product has been accessed or downloaded. However, we understand that issues may arise, and we are committed to resolving them fairly.

Print on Demand Return Policy

Due to the custom nature of print-on-demand products, returns and exchanges are only accepted in the following cases:

1. Defective or Damaged Items
   If your item arrives damaged, misprinted, or defective, please contact us within 14 days of receiving your order. Provide a clear photo of the issue, and we’ll gladly replace the item or offer a refund.
2. Incorrect Item Received
   If you receive the wrong item, size, or design due to our error, contact us within 14 days, and we’ll correct it at no additional cost.

How to Request a Return or Exchange:
Email us at [Support@spider.com] with your order number and photos of the issue. Our team will assist you promptly within 24h.

We appreciate your understanding and support of our custom-made products!

Non-Returnable Items:

• Items returned due to incorrect size selection or buyer’s remorse. Please check the size guide carefully before ordering.

By Cancellation:
Yes, orders can be cancelled within 24h after ordering. Email us at [Support@spider.com] Our team will assist you promptly within 24h.