FAQs
Frequently Asked Questions
1. How are my digital products delivered?
Once your payment is confirmed, you will receive an email with a download link and instructions to access your digital product. No waiting – you can get started right away!
2. How long does delivery of physical products take?
- Within Europe: You can expect your order to arrive within 2-3 business days.
- Outside Europe: Delivery times range from 3 to 7 business days, depending on your location.
3. Can I track my order?
Yes, once your physical product has been shipped, you will receive a confirmation email with a tracking number. This allows you to monitor the status of your delivery.
4. What should I do if I haven't received my digital product?
First, check your inbox and spam folder for the email containing the download link. If you cannot find the email, please contact our customer service at [your email address], and we will assist you.
5. What if my physical product is delayed?
If your physical product has not arrived within the specified delivery time, please contact us. We will help you track the status of your order.
6. Can I cancel or return my order?
- Digital Products: Due to the nature of digital products, they cannot be returned or canceled once the download link has been sent.
- Physical Products: If you wish to request a return, please contact our customer service within 14 days of receiving your order. Products must be unused and in their original packaging.
7. What payment methods do you accept?
We accept a variety of secure payment methods, including credit cards, PayPal, and iDEAL. All transactions are secure and encrypted.
8. Do you have customer support?
Yes, our customer support team is here to help with any questions you may have. You can reach us at [your email address] or through the contact form on our website.