Shipping policy
Shipping Policy
Digital Products
At Spider, we know how important it is to get instant access to your digital purchases. That's why we ensure that as soon as your payment goes through, you can start enjoying your product right away.
Delivery Process
- Instant Delivery: Once your payment is confirmed, you'll receive an email with a download link and access instructions for your digital product.
- Email Confirmation: Be sure to check your email inbox (and take a peek in the spam/junk folder just in case) for the order confirmation and download link. If you don’t see it within a few minutes, just let us know.
- Access: Simply follow the instructions in the email to download or access your digital product.
Troubleshooting
If you run into any issues with receiving or accessing your digital product, don't hesitate to reach out to our customer support team at Info@spider.com. We're here to help and ensure you get your purchase without any hassle.
Physical Products
We aim to deliver your physical products as quickly and efficiently as possible. Shipping times may vary depending on your location.
Shipping Process
- Processing Time: Orders are processed within 1-2 business days.
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Delivery Time:
- Within Europe: 2-3 business days.
- Outside Europe: 3-7 business days, depending on your location.
- Shipping Confirmation: You will receive an email confirmation with tracking information once your order has been shipped.
Shipping Costs Shipping costs are calculated at checkout and depend on the delivery location and the size of the order.
Customs and Import Taxes Please note that buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.
Lost or Damaged Products If your product arrives damaged or does not arrive within the expected delivery time, please contact us at ... We will assist you in tracking the order or providing a replacement.